CATV Training Institute

Accelerated Learning Solutions

From the initial truck inspection to the customer’s premise, this course will take the broadband technician through a day in the field and the safety considerations of the job.

Module 1

Introduction

Protective Equipment

Tool Safety

Module 2

Vehicle Preparation

Driving

Parking & Setup

Module 3

Outdoor Safety

Tap Access

Module 4

Indoor Safety

Access Safety

Module 5

Review

Final Exam

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This course will guide your field technician through all stages of a positive customer experience, from the initial phone call to the follow-up satisfaction survey.

Module 1

Making the courtesy pre-call

Arriving at customer's home

Module 2

Making a great impression

Establishing a relationship

Module 3

Understanding the task

Handling an upset customer

Module 4

Completing the work task

Leaving a great impression

Final Exam

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When combined with “hands-on” experience, this program will give the new student the skills and confidence they need to independently complete a typical broadband installation.

Module 1

Introduction & Orientation

Tools and Equipment

Module 2

External Drop Wiring

Module 3

Grounding & Accessories

External Home Wiring

Module 4

Internal Home Wiring

Pre-wire and Custom Wiring

Module 5

Multiple Dwelling Units

Wiring Tie-in & Accessories

Module 6

Converter and Modem Install

Customer Education

Final Exam

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This program teaches RF fundamentals and how to apply this knowledge in real-world situations. The student will have greater confidence and be more productive when dealing with challenging circumstances.

Module 1

CATV Evolution

Basic System Architecture

Broadcast Origination

Signal Fundamentals

Building a Spectrum

Module 2

Signal Measurements

Coaxial Drop Cable

Passive Devices

Active Devices

Computation of Signal Level

Module 3

Workbook Forward

Module 4

Workbook Return

Final Exam

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Module 1 - Grounding/Bonding

Overview

Proper Grounding

Ground Device Attachments

MDU/Mobile Homes/Boats

Ground Conditions

Module 2 - Egress/Ingress

Egress/Ingress Defined

Egress

Ingress

The "Funnel Effect"

Conclusion

Module 3 - Telephone/Alarm

Residential Phone Services

Residential Phone Wiring

Switching to VoIP Service

Demarc Isolation and Tie-in

House Alarm Overview

Final Exam

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Analyzing digital signal is the key to becoming a better performer. Learn the basic meter functions and how to apply them quickly to resolve common problems you will encounter in a customer’s home.

Module 1

How to Troubleshoot

Module 2

Signal Level Meter Basics

Module 3

Customer Video Equipment

Troubleshooting Problems

Module 4

Customer Data Equipment

Troubleshooting Problems

Module 5

Customer Phone Equipment

Troubleshooting Problems

Final Exam

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With this course, the student will gain the necessary knowledge of how a WiFi network operates, as well as how to identify, trouble-shoot and repair common problems found in a home.

Module 1

Introduction

RF Performance

Module 2

Wireless Standards

Installation Concerns

Module 3

WiFi Issues

No Connectivity

Module 4

Intermittent Connectivity

WiFi Analyzer & Extenders

Module 5

Non-Physical Interference

WiFi Signal Impairments

Module 6

WiFi Performance Factors - 1

WiFi Performance Factors - 2

Final Exam

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This course will give a field technician a basic understanding of fiber optic cable and the installation to a home. It also discusses the different architectures as well as the testing and troubleshooting of each platform.

Module 1

Introduction

Architectures

Module 2

Cable and Connectors

Tools and Safety

Module 3

Installation

Module 4

Optical Transmission

Optical Attenuation

Module 5

Testing and Troubleshooting

Final Exam

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This course is designed to introduce an experienced residential technician to the most common business services offered by cable operators today. Understanding the differences and how to troubleshoot them will help develop a more proficient technician.

Module 1

Business Telephony

Installation Fundamentals

Module 2

Business Systems

Business Networking

Module 3

Business WiFi

Troubleshooting Telephony

Module 4

Couse Review

Final Exam

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Premium Content

The role of a supervisor is much more about your character and less about your technical skills. In this course we will examine the following six key areas that will build character and help you to become a top performing supervisor.

Module 1

Leading

Communication

Module 2

Time Management

Conflict Resolution

Module 3

Problem Solving

Performance Improvement

Module 4

Review

Final Exam

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This course provides a high-level overview of the Hybrid-Fiber Coax (HFC) cable plant from the Headend/Hub to the subscribers tap. After completing this course, you will be able to apply a higher level of expertise in plant operations and troubleshooting.

Module 1

Cable System

Module 2

Active Devices

Module 3

Passive Devices

Module 4

Outside Plant Tasks

Module 5

Proof of Performance

Final Exam

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*Available to business partners only

Individual Certifications

Partner Benefits & Discounts

With a business partnership, purchased credits can be used whenever you're ready to enroll your students in a course. You can now address the specific cable training needs of each employee regardless of their skill level. Whether an individual course or a grade level designation, it’s all up to you.

The benefits of a partnership with us include: a school LMS (Learning Management System) ‘Dashboard’ to manage your student’s progress and activity, free failure resets, and any incomplete student course credits will be returned to your account for future use. In addition, our Support Desk is always there to assist you. Online training has never been easier! Click here for "Sneak Peek"